Shipping Policy

Last updated: August 3, 2026

Mood Wellness LLC is an online retailer. Orders are placed through this website, and our Boulder business address is not open to the public.

Order processing

Orders are typically prepared for shipment within 1–3 business days, Monday through Friday, excluding holidays. Processing time is separate from carrier transit time.

Shipping costs

Available shipping methods and their costs are displayed at checkout before payment. Shipping charges depend on the destination, order value, and selected service.

Estimated delivery times

After dispatch, domestic U.S. orders typically arrive within 2–5 business days. International delivery times vary by destination, carrier, and customs processing. Delivery estimates are not guarantees.

Tracking

When tracking is available, a shipping confirmation email will be sent to the email address used for the order.

Changes and cancellations

To request a change or cancellation, contact us as soon as possible. We cannot guarantee changes after an order has entered processing or has been transferred to the carrier.

Damaged, missing, or incorrect items

Please inspect the package promptly after delivery. If an item is damaged, missing, or incorrect, contact us within 3 days of delivery and include the order number and clear photos when relevant.

International orders

Customers are responsible for confirming that the ordered products may be lawfully imported into the destination. Customs duties, taxes, delays, or rejected shipments may be governed by the destination country and carrier.

Returns

Shipping a product back does not automatically qualify it for a refund. Please review our Refund Policy before returning an item.

Contact

Email: hello@moodwellness.co
Phone and WhatsApp: +1 720-957-1076

Mood Wellness LLC
4985 Twin Lakes Road
Boulder, CO 80301, United States