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Refund Policy

Overview

Our refund and returns policy last 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

This is with the exception of liquid products that cannot be returned because Mood Wellness cannot take responsibility for poor storage on the part of the customer.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@moodwellness.co .

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Hello@moodwellness.co .When your order is delivered, open it immediately to verify the contents of your package. If you receive your order and find that any of the items you purchased are missing or damaged, please contact us within 3 days of your order being delivered at 720-772-87-08 or email us at hello@moodwellness.co .

Past the third day, we will be unable to verify items were missing or damaged and therefore, unable to send any replacement items.

Shipping Returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.